Privacy Policy - Updated May 2018

Working At Height Limited understands that your privacy is extremely important to you and that you care about how your personal data is used. We respect your data in accordance with Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR). It is important for us that you know how your data is collected and how it will be used. This has been outlined in this Privacy Policy.
1. Information About Us 
Working At Height Limited
Old Elstead Road
Telephone: 01483 415 410
Registered in England: 5219249
2. What Does This Notice Cover? 
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 
3. What is Personal Data? 
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below. 
4. What Are Your Rights? 
Under the GDPR, you have the following rights, which we will always work to uphold: 
a. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. The right to access the personal data we hold about you. Part 10 will tell you how to do this. 
b. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more. 
c. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more. 
d. The right to restrict (i.e. prevent) the processing of your personal data. 
e. The right to object to us using your personal data for a particular purpose or purposes. 
f. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 
g. Rights relating to automated decision-making and profiling. We do not use your personal data in this way. 
For more information about our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 11. 
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. 
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 
5. What Personal Data Do We Collect? 
As a company, we may sometimes need to process customer data to pursue our legitimate business interests. We may collect some or all of the following personal data (this may vary according to your relationship with us): 
Business name 
Business address
Business email address
Business telephone number   
Job title 
The data is gathered from prior trading activities, and ongoing business, received verbally, in writing or electronically via the contact page on our website. The data is stored in paper form and on our computer system at our secure offices at: Working At Height Limited, Amberley Court, Old Elstead Road, Milford, Surrey GU8 5EB. We have put every effort into protecting your data through electronic, physical and staff procedures to ensure your data is safe and secure from unauthorised access or disclosure. If the data is breached, we will notify you what the breach was and what data may have been compromised within 30 days.
6. How Do We Use Your Personal Data? 
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
Providing and managing your account. 
Supplying our products and services to you. 
Personalising and tailoring our products and services for you. 
Communicating with you. This may include responding to emails or calls from you. 
Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us on the details given in Section 11).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone on new products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
7. How Long Will We Keep Your Personal Data? 
We know how much data security matters. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Whenever we collect or process your personal data it will be securely stored and we will only keep it for as long as is necessary and for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.
8. How and Where Do We Store or Transfer Your Personal Data? 
We ever only collect data directly from you; this is information that you have provided us with. This could be any public domain data about your company, as well as personal contact details. It is gained from phone conversations, as well as any inputted data on our website, and any correspondence that you may have with the company. 
Every piece of information that you supply directly to us in consensual and is provided willingly. As a company, we will not take this information without your consent, however, we do only ask for the information that we require to provide you with the level of service that you expect. If you do not wish to disclose a piece of information with us, that is your right, but it could lead to complications in the delivery of our service. 
We are able to hold and gather your information in this way as it is of legitimate interest to both ourselves and our customers, as it enables us to provide a high level of repeat service, as well as offering set prices to our returning customers. 
9. Do We Share Your Personal Data? 
We entrust a few select third party suppliers to aid us in our business activiites. Every third party that we outsource to has been thoroughly checked and meets all of the required standards. A list of the third parties that we outsource to, along with their privacy policies, can be obtained through contacting us on the details given in Section 11. 
10. How Can You Access Your Personal Data? 
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. 
We will respond to your subject access request within 4 weeks of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 
11. How Can You Contact Us? 
Working At Height Limited is the controller and processor of data for the purposes GDPR.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: 
Email address: 
Telephone number: 01483 415 410
Postal Address: Working At Height Limited, Amberley Court, Old Elstead Road, Milford, Surrey GU8 5EB.


Working at Height

Southern Office: 01483 415 410

Northern Office: 0114 209 6206

Southern (Head) Office

Working At Height Limited, Amberley Court,
Old Elstead Road, Milford, Surrey.
Tel: 01483 415 410
Fax: 01483 417 719

Northern Office

Working At Height Limited, The Portergate,
Eccleshall Road, Sheffield.
 S11 8NX
Tel: 0114 209 6206
Fax: 0114 209 6001

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